![]() We need to be notified of shipping damage or issues with the item within 48 hours of item receipt in order to process your request in a timely manner. Call us with ANY issues - we want to help you! If an item is damaged in shipping or the wrong item is shipped, we will always accept a return at $0 cost to you (we will cover return shipping, and charge no restocking fee no matter the payment method, etc) AND/OR offer a partial refund to fully cover the issue. RETURNSÄue to a change in refund policy by our payment processors and PayPal, we must update our return policy to include a 3-10% restocking fee in some cases (see item 4 and 8). All delivery changes (hold for pickup, address change, etc.) must be requested before your purchase leaves our store, otherwise, they are the responsibility of the customer. Please note: Tracking numbers usually take 24 hours before they appear in FedEx/UPS/USPS systems. You will receive a tracking number as soon as your order ships. ![]() Always have shipments on the truck the same (by 2pm ET) or next day.Instruments are packed so there is no movement in the outer box, and/or inside the case (this is the key!).All shipments (besides inexpensive accessories) are shipped with a signature required, no exceptions.We only ship instruments and amps with FedEx or UPS. ![]() After learning from shipping thousands of guitars, we have come up with a few shipping rules: ![]() We put a strong emphasis on fantastic shipping practices. ![]()
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